Customer Service

Cenmic Academy stands as your versatile partner in learning. Our Workshop Topics encompass a broad spectrum of specialized subjects tailored to your unique needs. From creative problem-solving to team-building strategies, from resilience training to innovation workshops, our offerings cater to a variety of challenges you might encounter.

Elevate the customer experience through Cenmic Academy's Customer Service workshops. Our training equips you with the skills to build lasting relationships, exceed expectations, and handle customer inquiries with finesse. From empathetic communication to problem resolution, you'll learn to create positive impressions that drive customer loyalty. Join us to become a customer-centric professional who leaves a lasting impact.

Workshop

• Implicit Bias
• Elevator Pitch
• Psychological safety for Resilience Team
• Working with Toxic Team Member
• Velocity and Capacity Estimate
• Effective Feedback for a Performing Team
• Resolving Conflict and Critical Thinking
• Diversity and Inclusion in a Scrum Environment
• Coach the Coach
• Leading Innovation and Design Thinking
• SWOT Analysis
• Reaching Team Goals
• Story Mapping
• Mediation Training
• Change Management
• Conflict Resolution
• Workplace Climate Assessment
• Effective Communication
• Time Management
• Customer Service
• Stress Management
• Assertiveness
• Supervisory Management
• Strategic Planning
• Project Management Fundamentals
• Leadership Fundamentals